kshandra: illustration of the classic drama masks (Comedy/Tragedy)
I just sent the following letter off to Fathom Events.

To whom it may concern:

My husband and I were on vacation with extremely limited access to the internet when you announced your special screening of Young Frankenstein back in late August/early September. Not wanting to run the risk of the event selling out while we were away, I purchased two tickets for the AMC 16 Cupertino Square.

At the advertised start time this evening, we were shown the Fathom Coming Attractions reel over the audio for the movie. Close to 15 minutes later, we started getting the video of Mel Brooks live on the 20th Century lot - with no audio. It was another five minutes before we got the correct audio, and were finally able to enjoy the remainder of Mr. Brooks's presentation in the Zanuck Theatre. When that portion ended, we got another five minutes of slides, then returned to the film, which had apparently continued to run in the background - and again, no audio.

At no time during this process did a member of theatre staff or management come in to address the audience; when multiple attendees went out to talk to the staff to ask what was going on, the responses they received were largely dismissive. My husband and I finally left the theatre 45 minutes into the advertised run-time, having seen less than ten minutes of the scheduled event as it was meant to be seen. We spoke with the manager on duty, who half-heartedly apologized and claimed that they were having problems with the "live DVR download."

I have attended a number of Fathom screenings at multiple theatres throughout the SF Bay Area over the company's 11-year history, including NT Live's Coriolanus, the Grateful Dead Meet-up at the Movies, and the Doctor Who 50th Anniversary screening of Day of the Doctor. I have NEVER been so thoroughly disappointed in a screening.

Hopefully, you will be able to retrain the employees involved and ensure that my experience is the last of its kind in that location. I look forward to hearing how you are able to resolve the matter.

Sincerely,
$NAME
kshandra: Frank the Goat, swearing in comic-book fashion. Text: "LiveJournal: Proudly uniting foreheads with keyboards since 1999" (Livejournal)
If I have a bookmark set for a custom-filtered version of my friends page, there is NO REASON ON GOD'S GREEN EARTH for you to forward me to your stupid fucking Feed page when I click on that bookmark. If I wanted to look at my Feed, I am perfectly capable of going there myself. STOP HELPING.

No love,
Someone who is starting to regret the permanent account someone bought her years ago

UX fail

Feb. 25th, 2015 11:24 am
kshandra: Graffiti of hands ripping open a dress shirt, Superman fashion, to reveal the word FAIL (FAIL)
I just sent the following message to Silicon Valley Power through their comment page. I wish I didn't feel like I was shouting down a well.

I am singularly unimpressed by the new, allegedly improved My Utilities Account thus far. The Account creation page is not intuitive; I should not have to mouse over help balloons to find out what specific combination of alphanumeric characters my password has to have, nor to find out that the box labeled "Social Security Number" only wants the last four digits of my SSN and not the entire number. (Moreover, the dependency on help balloons is not accessible for the visually impaired or others who may use screen-reader software to access the web.) Finally, having the login screen merely state "If you are using Firefox, you may experience viewing problems" without stating which browser(s) the site is optimized FOR is incredibly short-sighted.

Guys, you've got Silicon Valley in your NAME. You should really do tech better than this.
kshandra: Rachel Maddow looks skeptically at the camera. Text: "Rachel Does Not Approve Of This Bullshit." (Rachel - Does Not Approve)
(copied from email)

On 12/26/2014 12:50 AM, Fandango Help wrote:

We have not heard from you concerning your request for support in the 48 hours since we sent you a response. Consequently, we have changed the status of your question to Solved.

You may also update this question by replying to this message. Because your reply will be automatically processed, you MUST enter your reply in the space below. Text entered into any other part of this message will be discarded.

[===> Please enter your reply below this line <===]


No, this issue is NOT solved. Please take a look at the time stamp on your automated reply: shortly before 1am on THE DAY AFTER CHRISTMAS. If there was a human being involved with this process anywhere, you would realize how completely asinine this timeline was. Indeed, I would be willing to wager that the majority of the customers who purchased tickets this week through your site have NOT been checking email on more than a cursory basis, and if they have been, have had much more pressing engagements than determining more than six hours in advance whether or not they were going to be going to another movie.

I must also take issue with the statement that your partner theatres have a No Refund policy. I can tell you from personal experience that, had I been able to go to the theatre, collect my purchased tickets, and then approached their Customer Service desk with the same information I provided in the chat log shown below, I would have received re-admission passes on the spot, assuming that they were unable to refund the purchase outright. In fact, I was able to do this very thing with the tickets I purchased for The Lego Movie through Fandango back in March of this year (confirmation # [redacted]).

I stated at the very beginning of the chat log below that my husband was ill, and closed the chat abruptly, saying that I *needed* to go. What if the reason I needed to go was because my husband was so very ill that we were taking him to the hospital? Frankly, it's none of your damn business whether he was or not, but if your policy is so completely inflexible that nothing short of dire emergency will get you to consider waiving it, then your company is not one I am interested in patronizing further.

Seeing as my response is being sent to you outside of business hours, I'll offer you more consideration than your service offered me, and give you an additional 24 hours to respond to me. If Fandango has not contacted me by close of business Tuesday, December 30, with an offer to make this right, I will be deleting my account and encouraging everyone I know to do the same. There are plenty of theatres I can give my money to without using your services.

...sonofabitch. I just went back through the chat log and see where I said I would repurchase within 48hrs. I may be out the money on this one - but seriously, what kind of fucking company holds your feet to the fire like that?
kshandra: figurine of a teddybear seated at an office desk, looking at a computer (WeeMee)
Why? Because the director of IT at http://www.weeworld.com/ is a narrow-minded bigot:

transgender - ffs what a lot of nonsense - freaks!

EDIT: The offending tweet has been removed, and the following update has appeared:

oh dear, that'll teach me for leaving phone on table in pub! Apologies.. What is fraped on twitter called?

Still debating whether or not I actually buy that explanation.

*explodes*

Apr. 23rd, 2008 12:48 pm
kshandra: Stick figure, seated at a computer: "Someone is WRONG on the Internet." (Wrong)
I swear to god, if I see one more post - pro OR con - about the Open Source Boob Project, I'm scheduling myself for a double mastectomy.

No, I'm not going to tell you what side of the argument I'm on, because quite frankly, I don't know. And the more I see people hurling invective, the less interested I find myself in thinking about it.

YOU'RE* NOT GOING TO AGREE WITH EACH OTHER. EVER. AND THE MORE YOU ARGUE ABOUT IT, THE WORSE BOTH SIDES LOOK. SHUT UP ALREADY.

* generic you
kshandra: figurine of a teddybear seated at an office desk, looking at a computer (Default)
This is ridiculous. My doctor's appointment was at 4:15. They haven't even put me in a room yet...

EDIT, 2/14: When my doctor finally got in to see me, she told me there had been a major scheduling snafu, and all of their appointments had been booked for 15 minutes that day - including the full physicals. So she'd been running ragged all afternoon.

And I'd love to take the first appointment of the day, rather than the last...but when [livejournal.com profile] gridlore has to be at work for 0600, it's easier for me to just come into the office early, work 0700-1530, and have my eight hours out of the way before the appointment. I could take an 0800 appointment, but the thought of having to go to the office afterward and make up a full shift just makes my brain hurt.
kshandra: Porcelain dragon figurine stares at the camera, arms crossed and eyebrow raised (HighlySkeptical)
...but the stereo is fixed. Again. It turned out to be a loose fuse (one I honestly cannot recall if [livejournal.com profile] gridlore's boss Tim looked at yesterday or not - he used to do installations when he was younger, so he had a gander when I picked Doug up yesterday). I'll let Doug tell the story this time (quoted from this post):
Ladles and other cooking implements, my wife is not confrontational. She is more likely to back down, negotiate, and accept things than I am.

Today, I was worried that I might be forced to restrain her. She spotted the owner as we walked in, and ripped him a new asshole over the constant problems we have encountered since winning this system. She was loud, forceful, and the owner kept glancing at the other customers in the shop in fear.

I have never been so proud.

They fixed the problems, and we're still working on getting a refund (full or partial) on the installation. When I mentioned this (as Kiri was bringing the car around) the owner protested that he had given us multiple discounts. We were quoted $295 for installation. We paid a bit over $400.

This guy is slimy.

Yes, boys and girls, I had an audience. I was rather maliciously proud of this fact. (I also had the cellphone number for my contact at the radio station, so I sent him a text to let him know Samir was actually on-site today; I hated to suggest he go over there on a weekend, but considering how impossible it has been to buttonhole the owner, I thought it might be his only chance.)
kshandra: figurine of a teddybear seated at an office desk, looking at a computer (Tank)
Finding a random "ZOMGCALLMEKTHXBYE!" comment on a post where I was wondering whether a good friend was going to live or die was NOT how I wanted to start my day.

If you can take the time to click "Post Comment," you can take the time to open your email program and write to someone directly. But if you're going to use LJ as a message system, CHECK THE CONTENT OF THE POST YOU'RE COMMENTING ON FIRST, FOR LOVE OF WHATEVER YOU CONSIDER SACRED.

(I deleted the comment, and I'm NOT calling the person. Zie can find another way to contact me.)
kshandra: Cartoon of a young girl, a purple streak in her hair, at a computer; the text reads "dear blog, I HATE EVERYONE!" (I Hate Everyone)
Oh, she did it this time.

The letter, and her response )

Well, you can all imagine how well that went over with me.

What I just sent to DearAbby.com )
kshandra: Porcelain dragon figurine stares at the camera, arms crossed and eyebrow raised (HighlySkeptical)



My frustrations with the chapter as a whole and the chapter leader in particular continue to grow. )

No doubt you'll all be grateful to learn that I ran out of steam before I ran out of rant; I'm going to fall into bed now and try not to think about this anymore.

(crossposted to my journal and [livejournal.com profile] projectoneyear)
kshandra: figurine of a teddybear seated at an office desk, looking at a computer (bad)
The instant-release Wellbutrin has been completely ineffectual this week. I managed to get through the weekend with dafydd and TS without doing anything overtly stupid, but I've been overanalyzing everything I did and said since. All my old wiring is working like a particularly bad dream again - thinking of leaving so nobody has to deal with my damaged goods, a complete inability to understand why anybody wanted to in the first place, you name it, I'm soaking in it.

I was planning on waiting till after Baycon to call the doctor's office, but after a really bad day Tuesday, I took an extended break at work to call and see if I couldn't possibly come in today.

As if either Doug or I was capable of having a physician who isn't on vacation whenever shit goes wrong.

Dr. T is out of the office until Tuesday. The earliest appointment on the book was two weeks from now. So I took it and grumbled all the way home that afternoon.

And oh, yeah - remember those memory problems I've been having? Well, I had to go get my scrip refilled this week (I don't care if it isn't working, I've got to do SOMEthing), and I was looking at the monograph that came with it.

CHECK WITH YOUR DOCTOR AS SOON AS POSSIBLE if you experience confusion, rash, itching, or seizures.

Confusion.

You don't know the half of it, buddy.
kshandra: figurine of a teddybear seated at an office desk, looking at a computer (samurai)
Son.
Of.
A.
BITCH.

The same week in which Pacific Graft & Extortion filed for bankruptcy protection, they sent me a check for the balance of the deposit they'd asked me for when I took over the bills last year. Being no fool, I cashed it immediately.

BofA called this afternoon - ONE MONTH after I received, and promptly cashed, said check - to inform me it had bounced, and that they were returning the check to me and debiting my account for the amount.

And then I get into my email and start finding posts from a list I'm on that give me a very strong feeling of "your viewpoint is not valid."

My day was better before I left work. :-P
kshandra: figurine of a teddybear seated at an office desk, looking at a computer (samurai)
So Doug and I, as is frequently our wont, stopped at the Wendy's down the road from work as I dropped him off for his shift tonight, and I stopped to eat before I went home, so my fries wouldn't get cold. We've had problems with this store in the past consistently getting special orders wrong (Doug's a picky damn eater), but we'd finally solved the problem, we thought, by ordering things they couldn't fuck up.

For whatever reason, I happened to pull the top bun off my burger...

...and there was a MOLDY wormhole in one of my tomato slices.

I am NOT ordering from that location again - no matter how convenient it is at the end of my shift - and I am talking to the manager tomorrow afternoon, informing them exactly why they've lost my business. And a comment on their webpage is probably in order, as well - hopefully it'll get forwarded to their regional manager and these folks'll be gone over with a fine-toothed comb for a few months.
kshandra: figurine of a teddybear seated at an office desk, looking at a computer (Default)
So I just opened my Juno account on the old computer for the first time since we bought the new machine. I was going to register for their webmail option, but that requires the password to the account - and for the life of me, I can't remember what it is. I've tried all my usual ones, respelling them in l33+speak, messing around with case-sensitivity, the works. "As usual, not a sausage," as [livejournal.com profile] docwebster would no doubt say.

So back to the old computer, where I've got the "Save My Password" box checked. 168 messages, more than 2/3 of them spam, and the rest "daily update" sorts of things, all but one of which I've resubscribed to from my Mindspring address. Mass-delete, and I decide I might just as well delete the account, to boot.

Except they want me to put the password in for the delete function.

Isn't that special?

So off to the website I go - there's gotta be some way around this....

How do I contact Juno if I've forgotten my password?
Call our automated Technical Support hotline at 1 (800) ***-****. You'll need your Juno account number and PIN. To create a PIN, click here. Please note, however, that you will need your password to create one.

If you don't have your PIN yet...
Free basic service members: Because we have no way of verifying your identity over the phone, please send your request, including your full name and Juno e-mail address, with a $10.00 check or money order (processing fee), to....

I don't fucking think so.

If it actually mattered to me, I'd give y'all the address to use whenever you think you're likely to be harvested, and let the spamhauses deal with it. But I'm not feeling quite that petty tonight.
kshandra: figurine of a teddybear seated at an office desk, looking at a computer (bad)
This is the first time in more than a month that I've left work earlier than 2pm on a Wednesday.

Why no, I'm not going to the condo tonight....

dafydd's training for a new part-time EMT gig all this week, and getting up two hours earlier than usual to allow for the commute to the training center, so we agreed Sunday night that I wouldn't come down this week.

And damnit, I miss him. Yes, I know I'm gonna see him this Saturday; yes, I realize we're spending next weekend out-of-town together. That doesn't matter for shit at the moment. Add in the fact that I took the last of my sample packs of Wellbutrin over the weekend, and can't afford the $285 they want for a three months' supply, and that I started my period last night - and, well, you can see where the Koosh is NOT a happy camper today.
kshandra: figurine of a teddybear seated at an office desk, looking at a computer (bad)
(Okay. I know it's bad form to post private email. But I've deleted any references to names for the sake of anonymity, though I'm certain some of you will know who I'm talking to. And I need some sort of a reality check on this one: Am I missing something here? Any and all spelling/grammatical errors are those of the original writer.)

At 11:58 AM 03/27/01 -0800, you wrote:
>
>If that was the only reason you don't want to be my
>friend, then why don't we put the pass behind us and start over. But if it's
>not please let me now and we will see where we go from there.

It's not. And some of it I'm not sure I can even express clearly enough to understand it myself, let alone make an outsider understand. But I'll try.

A large part of why I asked, and then told, you to stop writing to me was because I couldn't see a time where getting an email from you *wasn't* going to leave me frustrated anymore. You repeatedly made the same mistakes - and I'm not talking about the reply-to-all thing anymore - and when I would correct those mistakes, and show you where to find the resources to *keep* you from making those mistakes again, I received nothing in return. No "Thank you for telling me, and the friends I inadvertently gave false information to, that Congress isn't debating a 5-cent email tax." No "Thank you for showing me where I can check and see if the email a friend of a friend sent me is an urban legend." NOTHING.

And I wasn't the only person who was getting frustrated that you were continually sending out urban legend emails, when I had repeatedly given you links to websites that you could check before sending them along, and sent copies of those links to everyone you had sent the email to. That's why T_____ sent you and me that Ultimate Urban Legend email. Showing you the truth wasn't working; perhaps something blatantly false and satirical would finally be enough to make you think "Maybe I should think twice before just sending these things to everyone I know." (And some of the things in that email were direct references to urban legends you had sent out before!) And what did you do in response? You insulted him. You verbally abused him (and I dare you to tell me "What the fuck was THAT about?" isn't abusive language).

And THAT was why I said I'd report you to TOS if you wrote to me again. Maybe that was over the line. But I honestly couldn't be sure that you wouldn't be abusive and insulting to me the next time I tried to correct you.

>> And I don't want to be friends with anyone who thinks manipulative
>> statements like the ones I've quoted are going to make me any more
>> interested in continuing a relationship.
>
>I don't see haow I'm being manipulative.

"I don't want to be your friend if you don't want to be mine."

"I have changed a lot and you would know that if you would ever call and talk to me."

If you *honestly* don't believe that either of the above statements are manipulative, then you and I have a fundamental difference in the way we approach relationships, and I don't think it's possible to reconcile that.

>Ok what effort have you put into trying to make this friendship work. I
>haven't seen any.

Recently? No, I haven't put any into it. But I spent weeks and months being patient with you, trying to give you the benefit of the doubt, trying *repeatedly* to show you how to do things that might change people's opinion of you - and I received no acknowledgement of my effort.

>If you feel that I want your friendship so that you don't feel guilty

Re-read what I said. No - re-read what *you* said:

I really hope that we can be friends. But if you don't think
that I'm smart enough for you then maybe I don't need your
friend.

Everything you said in your last letter had an air of "I'm doing you a favor by giving you the chance to be my friend again."

>your totaly messed up in the head,

{snip}

>I have done a lot of growing up. But I can is that you still need to do
>some growing yourself.

And here, at last, are the insults I didn't want to see.

>If you are going to be so childish about this whole
>thing, then I guess I don't need your friendship.

And another statement that just drips with "Aren't I generous to give you another chance?"

>I miss being around you. And I still care a hell of a lot about you.

So you call me childish. You have a really weird way of showing how you care.

>I'm sorry that the letter is so harsh but this is the way the letter you
>wrote made me feel and I'm letting see my true feelings and if that
>causes you to not want to be my friend I'm truely sorry, but I'm getting
>really tired of all the bullshit. If we are going to be friend then we need
>to stop of the pussy footing around and just start over.

WHAT bullshit? I have been honest with you from the word go in every single one of these letters. I felt your tone was manipulative and petulant, and I called you on it. And we can't "just start over." Whether it was intentional or not, your previous failure to acknowledge me when I was trying to help you have hurt me deeply. I need to know that my words made *some* sort of an effect on you. I'll even be content if you write and tell me "I don't remember you showing me where I could check if an email was true or not; please, give me that information again, and I'll use it from now on." But I need some kind of sign that you didn't just take those emails and willfully ignore them.

You wanted to know what other reasons I had to end our friendship, and I have done my level best to explain them to you. If you want me to clarify a specific point I made, tell me, and I'll try to make myself understood. But if you simply don't think that these were good enough reasons, then maybe you and I weren't as close as either of us thought we were.
kshandra: figurine of a teddybear seated at an office desk, looking at a computer (Default)
...Doug's scrip. They wrote it for 30mg capsules. The smallest thing Safeway carries is 50mg. According to the pharmacist, 30mg only comes in a liquid suspension - which they don't carry.

It just fscking figures, you know?
kshandra: figurine of a teddybear seated at an office desk, looking at a computer (bad)
So I finally got to the pharmacy today to drop off the scrips I got on Tuesday, and the supplemental Dilantin scrip Doug had mailed to him last week.

My babyrepellant isn't on my HMO's formulary. I'm used to this. I handed over my $97 with no problems.

The Wellbutrin isn't on my HMO's formulary, either. I'm not used to this. Neither am I prepared to spend almost three hundred dollars for the nine-month supply I was prescribed. The pharmacist says I can call my doctor and have her call the HMO with an override. But you'll notice that it's well past business hours.

What really frosts me is that, if I hadn't had such a shit-ass-lousy-LONG day at work on Wednesday, I would've remembered to drop these off then, and had plenty of time during the week to at least start the process of getting an override. Getting sick on my way home yesterday afternoon (and sleeping for five hours immediately thereafter) didn't help matters any, either.

And I only have one day's worth of pills left here, and I can only find one of them....

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